Do you ship internationally?

Yes, we offer worldwide shipping and serve customers across North America, Europe, Asia, Oceania, and more.

How are orders shipped?

U.S. Orders: May be shipped from our U.S. warehouse (for in-stock items) or our international warehouse (for prescription, customized, or out-of-stock products).

International Orders (Outside the U.S.): All orders are shipped via trusted international logistics partners.

Shipping methods are automatically selected to ensure the best balance of speed, reliability, and cost.

How long does shipping take?

U.S. Warehouse Shipping: 3–7 business days

International Shipping: 7–15 business days

Standard / Free Shipping: 10–20 business days

Note: Prescription or customized eyewear requires additional production time (typically 3–7 business days).

How much does shipping cost?

Free shipping on orders over $60

Standard shipping: $5.99

Express shipping: $6.99–$12.99

(depending on order value and destination)

Will I need to pay customs duties or taxes?

U.S. orders: Typically no additional customs fees

International orders: Duties and taxes (if applicable) are determined by local customs authorities and are not included in our prices

Will customs or shipping delays occur?

While most orders arrive on time, delays may occasionally occur due to customs clearance, peak seasons, or local courier issues. We will assist you if any issues arise.

Which carriers do you use?

We work with reliable logistics partners such as USPS, GOFO, UNIUNI, YANWEN, DHL, FedEx, UPS, and local postal services depending on the destination.

How can I track my order?

Once your order has been shipped, you will receive a tracking number via email. You can track your order in several ways:

1. On the Order Confirmation Page:
Visit your order confirmation page and check the Tracking section for real-time shipping updates.

2. Using Tracking Tools:
You can copy your tracking number from the email or order page and track it via third-party tools such as 17TRACK or Track718.

3. Contact Our Support Team:
If you need assistance, feel free to email our support team, and we will help you track your order.
Contact E-mail：support@manlykicks.com

We understand how important it is for you to stay updated on your delivery. Please keep an eye on your email (including your spam/junk folder) for tracking updates.

If your tracking information is not available or not updating, don’t worry—just contact us, and we’ll make sure you get the information you need as quickly as possible.

How long does order processing take?

In-stock items: 1–2 business days

Prescription/customized items: 3–7 business days

Will my order be properly packaged?

Yes, all our products are carefully packed using appropriate and secure packaging to ensure they arrive safely without damage during transit.

However, in the unlikely event that your package arrives damaged or you notice any issues (such as broken packaging or product damage), please contact us immediately.
Contact E-mail: support@manlykicks.com

We will make it right and provide a solution as quickly as possible.

Why does my order arrive in separate packages?

If your order includes multiple items (e.g., ready-made and prescription glasses), they may be shipped separately to ensure faster delivery.

Will shipping method affect product quality or service?

No! Regardless of shipping origin or destination:

All products undergo strict quality inspection
The same high manufacturing standards are applied globally
You receive the same after-sales service and support

We are committed to delivering a consistent experience worldwide.

Do you offer shipping protection?

Yes. We offer optional Shipping Insurance to protect your order during transit.

If your package is lost, damaged, or delayed beyond the insured conditions, you may be eligible for a replacement or compensation according to our Shipping Insurance Policy.

We recommend adding shipping insurance at checkout for extra peace of mind, especially for international orders.

What is your return policy?

We offer a 30-day return policy. Items must be unused, in original condition, and in original packaging. Please check our >> Return Policy page for details

How do I start a return or refund?

Please contact our support team at support@manlykicks.com with your order details. We will guide you through the process.

When will I receive my refund?

Refunds are processed within 5–7 business days after we receive and inspect the returned item.

Who pays for return shipping?

If the item is defective, incorrect, or damaged: we cover return shipping.
For other reasons: customer is responsible for return shipping costs.

Can I exchange my glasses?

Yes, exchanges are available for defective, incorrect, or wrong-size items.

Do you offer warranty?

Yes, all products come with a 6-month warranty covering manufacturing defects.

Can I change or cancel my order after placing it?

Please contact us at support@manlykicks.com as soon as possible. Once your order enters processing or production (especially for prescription or customized items), changes or cancellations may no longer be possible.

How can I check my order status?

You will receive an order confirmation email after purchase and a tracking email once your order is shipped. You can also check your order status through your account.

I did not receive my order confirmation email. What should I do?

Please check your spam or junk folder first. If you still cannot find it, contact us at support@manlykicks.com , and we will resend it for you.

What payment methods do you accept?

We accept: Visa, MasterCard, Amex, Discover, JCB, UnionPay, PayPal, Apple Pay, Google Pay
Local payment methods (available depending on your region, such as Klarna, Afterpay, iDEAL, Sofort, etc.)

Is my payment secure?

Yes, all transactions are encrypted and processed through secure payment gateways to ensure your personal and payment information is protected.

Do you offer discounts or promotions?

Yes, we regularly offer promotions and special deals, such as seasonal sales, discount codes, and bundle offers like Buy 2 Get 1 Free.
Please note that all promotional details are subject to the specific terms and conditions listed on the corresponding promotion page.

For example, for the Buy 2 Get 1 Free offer:
It is only valid on selected products Customers must add three eligible eyeglass items to the cart The discount will be automatically applied at checkout once all eligible items are added If the third qualifying item is not added, the free item will not be included

We recommend reviewing the full promotion details before placing your order to ensure eligibility.

Can I use multiple discount codes?

Only one discount code can be applied per order unless otherwise stated.

Do you have a membership or loyalty program?

Yes, we offer a membership program where you can earn points with every purchase and selected activities. Points can be redeemed for discounts on future orders. You can also enjoy exclusive member benefits such as special offers and birthday rewards.

How do I earn and use my membership points?

You can earn points by placing orders and completing simple activities such as account registration, email subscription, and other promotional actions. Points can be redeemed for discounts at checkout. Available rewards and redemption values may vary depending on ongoing promotions. You can view and manage your points in your account dashboard.

How do I enter my prescription?

You will need to provide:
· SPH (Sphere)
· CYL (Cylinder)
· Axis
· PD (Pupillary Distance)

Make sure all values match your doctor’s prescription exactly.

Can I upload my prescription later?

Yes, you can upload your prescription after placing your order. If you are unable to upload it during checkout, you can simply send it later to our support team at support@manlykicks.com
Please make sure to include your order number when emailing us so we can match your prescription to your order quickly and accurately.

Do you verify prescriptions?

Yes, for certain regions (e.g., the U.S.), we may verify your prescription with your eye care provider if required.

What if I enter the wrong prescription?

Please contact us immediately. Once production starts, changes may not be possible.

What types of lenses do you offer?

We offer a variety of lenses to meet different vision needs, including single vision lenses, progressive lenses, reading lenses, and blue light blocking lenses. All lenses come with optional coatings such as anti-reflective, scratch-resistant, and UV protection.

How do I choose the right lenses for me?

If you are unsure, we recommend single vision lenses for distance or reading, and progressive lenses for multi-distance vision. You can also refer to your eye prescription or contact our support team at support@manlykicks.com for assistance in choosing the most suitable option.

How long does it take to get used to progressive lenses?

Most people adapt within 1–2 weeks of wearing them full time. During this period, it’s important to wear your progressive lenses consistently instead of switching back to your old glasses. If you still feel discomfort after two weeks, we recommend contacting us for a fitting review to check your lens positioning and measurements.

Why do progressive lenses sometimes feel slightly distorted at the edges?

Progressive lenses naturally have soft blur areas on the sides due to their multi-vision design. This is normal and part of how the lens transitions between distance, intermediate, and near vision.

However, noticeable distortion can also be caused by incorrect fitting, improper frame positioning, or lens design mismatch. High-precision freeform progressive lenses and accurate measurements can significantly reduce these effects.

Are progressive lenses better than bifocals for computer use?

Yes, for most users. Progressive lenses include an intermediate zone designed for screen distance, making them more comfortable for computer work.

Unlike bifocals, you don’t need to tilt your head to find a viewing segment, which helps reduce neck strain. For heavy computer users, office or computer-specific progressive designs offer an even wider intermediate viewing area.

Can progressive lenses fit any frame?

Progressive lenses work best in frames with enough vertical height (usually around 28–30mm or more) to allow smooth vision zones.

Smaller or shallow frames may limit the reading area. If you prefer a compact style, short-corridor progressive lenses are available, or you may consider a second pair such as prescription sunglasses for better outdoor usability.

How can I contact you?

If you have any questions about your order, shipping, or products, you can contact us anytime at: support@manlykicks.com

Our customer support team will respond as soon as possible and assist you with any issues.